Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Charg-R Ltd (“Charg-R”, “we”, “us” or “our”) collects, uses, stores and otherwise processes personal information when you visit www.charg-r.com, purchase our products, create an account, contact us or otherwise interact with our services (the “Services”).

Charg-R Ltd is the data controller in respect of personal information for which we determine the purposes and means of processing.

Our online store is hosted and supported by Shopify. Shopify and other third-party service providers may also process personal information in connection with providing their services to us and, in some circumstances, may act as independent controllers of that information.

Nothing in this Privacy Policy is intended to provide rights beyond those required by applicable law.

1. Personal Information We Process

The personal information we process depends upon how you interact with us and may include:

• your name and contact details;

• billing and delivery addresses;

• email address and telephone number;

• order and transaction information;

• account information;

• communications you send to us;

• product interests, shopping-cart activity and purchase history;

• device, browser, IP address and technical information;

• website usage and interaction information;

• marketing preferences;

• information required to detect or prevent fraud; and

• other information you voluntarily provide to us.

Payment information may be processed by Shopify, payment processors, banks or other payment-service providers used to complete your transaction. Charg-R does not necessarily receive or retain complete payment-card details processed by those providers.

We do not intentionally request personal information that is unnecessary for the provision of our Services.

2. How We Collect Information

We may obtain personal information:

• directly from you;

• automatically when you interact with our website or Services;

• through cookies and similar technologies;

• from Shopify and other service providers acting in connection with our store;

• from payment, fraud-prevention, fulfilment, delivery, marketing and technology providers;

• from business and advertising partners where permitted by law; and

• from other lawful sources.

The information collected depends upon your interaction with us and the functionality you use.

3. How and Why We Use Personal Information

We may process personal information where necessary to:

Fulfil Our Contract With You

This includes:

• processing and fulfilling orders;

• processing payments;

• arranging delivery;

• providing order and tracking information;

• handling returns, refunds and warranty claims;

• maintaining customer accounts; and

• communicating with you concerning your purchase.

Where necessary for these purposes, our lawful basis is generally that processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Operate and Protect Our Business

We may process information to:

• administer and improve our website and Services;

• prevent and detect fraud;

• maintain website and account security;

• protect Charg-R, our customers and third parties;

• investigate suspected misuse;

• establish, exercise or defend legal claims;

• maintain appropriate business records; and

• understand and improve business performance.

Where applicable, we may rely upon our legitimate interests in operating, protecting and improving our business, provided those interests are not overridden by your applicable rights and interests.

Comply With Legal Obligations

We may process and retain information where necessary to comply with legal, regulatory, accounting, taxation or other obligations applicable to Charg-R Ltd.

Marketing

Where permitted by applicable law, we may use personal information to communicate with you about Charg-R products, promotions, offers and other marketing.

Depending upon the circumstances, this processing may be based upon your consent or another lawful basis available to us.

You may unsubscribe from marketing emails using the unsubscribe facility provided in the relevant communication.

Unsubscribing from marketing does not prevent us from sending transactional or service communications concerning your orders, account, warranty claims or other dealings with us.

4. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, provide functionality, measure performance, prevent fraud and, where permitted, support advertising and marketing.

Where applicable law requires consent for particular cookies or similar technologies, they will be used subject to the applicable consent requirements.

Further information is available in our Cookie Policy and through the cookie controls provided on our website.

5. Sharing Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to categories of recipients such as:

• Shopify;

• payment processors and financial service providers;

• fulfilment and warehousing providers;

• postal, courier and delivery companies;

• IT, hosting, security and cloud-service providers;

• analytics providers;

• customer-service providers;

• professional advisers;

• marketing and advertising providers where permitted;

• fraud-prevention providers;

• government, regulatory, law-enforcement or judicial authorities where required or permitted by law; and

• parties involved in an actual or proposed sale, restructuring, financing, merger, acquisition or other business transaction.

Providing information to a service provider solely so that it can perform services for us does not give that provider unrestricted rights to use the information.

We do not disclose personal information except where we have a lawful basis or are otherwise permitted or required to do so.

6. Shopify

Our online store is powered by Shopify.

Shopify processes personal information in connection with providing its ecommerce platform and associated functionality. Certain Shopify services and features may involve Shopify processing information independently or combining information concerning interactions across Shopify services.

Shopify's own privacy information explains how Shopify processes personal information and the rights available in relation to processing for which Shopify is responsible.

7. International Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where applicable data protection law requires safeguards for an international transfer of personal information, we will rely upon an applicable lawful transfer mechanism, which may include adequacy regulations or approved contractual safeguards.

The precise location and mechanism may depend upon the service provider and circumstances of the processing.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or subsequently lawfully processed.

The appropriate retention period depends upon factors including:

• the nature of the information;

• the purposes for which it is processed;

• whether you maintain an account with us;

• contractual requirements;

• warranty and customer-service requirements;

• fraud-prevention and security considerations;

• applicable limitation periods;

• taxation, accounting and other legal requirements; and

• the establishment, exercise or defence of legal claims.

We may retain certain information after our direct relationship with you ends where we have a lawful reason or obligation to do so.

Where information is no longer required, we may delete or anonymise it as appropriate.

9. Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised or unlawful processing and against accidental loss, destruction, alteration or disclosure.

However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials associated with your account and should notify us if you believe your account has been compromised.

Nothing in this section excludes any responsibility which Charg-R Ltd is legally prohibited from excluding.

10. Your Rights

Depending upon the circumstances and applicable law, you may have rights concerning your personal information, including rights to:

• request access to personal information;

• request correction of inaccurate information;

• request deletion of information in certain circumstances;

• request restriction of processing in certain circumstances;

• object to certain processing;

• receive or transfer certain information where the right to data portability applies; and

• withdraw consent where processing is based upon consent.

These rights are not absolute.

A request to delete, restrict or otherwise alter the processing of personal information does not necessarily require us to comply where applicable law permits or requires us to retain or continue processing the information.

For example, we may be entitled or required to retain information for legal, taxation, accounting, fraud-prevention, contractual or legal-claims purposes.

We may request information reasonably necessary to verify your identity before acting upon a request.

Requests may be made to support@charg-r.com.

11. Right to Object

Where we process your personal information on the basis of legitimate interests, you may have a right to object to that processing in accordance with applicable data protection law.

You also have the right to object to the processing of your personal information for direct-marketing purposes.

You can unsubscribe from marketing emails using the unsubscribe facility included in those communications or contact us at support@charg-r.com.

12. Children

Our website and products are not directed specifically at children and we do not knowingly seek to collect personal information directly from children where doing so would be inappropriate or unlawful.

If you believe a child has provided personal information to us in circumstances in which it should not have been collected, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

Charg-R Ltd does not control independent third parties and is not responsible for their privacy, security or data-processing practices.

You should review the privacy information provided by the relevant third party before providing personal information to it.

14. Business Transfers and Legal Disclosure

We may disclose or transfer personal information where reasonably necessary in connection with a proposed or completed sale, merger, restructuring, financing, acquisition, insolvency or transfer of all or part of our business or assets, subject to applicable law.

We may also preserve, access or disclose information where we reasonably believe this is necessary or permitted to comply with applicable law or legal process, respond to lawful requests from competent authorities, protect our legal rights, prevent fraud or wrongdoing, protect users or others, or establish, exercise or defend legal claims.

15. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes to our business, Services, technology, service providers, legal obligations or data-processing practices.

The current version will be published on our website and identified by its "Last updated" date.

Where applicable law requires additional notice or consent in relation to a change, we will provide it.

16. Complaints

If you have a concern about how Charg-R Ltd processes your personal information, please contact us first at support@charg-r.com so that we have an opportunity to investigate the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) where applicable.

Information about the ICO and how to make a complaint is available from the ICO.

Nothing in this section limits any right you have to contact the ICO directly.

17. Contact

For privacy enquiries or to exercise applicable data-protection rights, contact:

Charg-R Ltd
Company Number: NI687884
Registered in Northern Ireland
Email: support@charg-r.com

For the purposes of applicable data-protection legislation, Charg-R Ltd is the controller of personal information where we determine the purposes and means by which that information is processed.

This Privacy Policy should be read together with our Cookie Policy, Terms & Conditions, Shipping Policy, Returns Policy, Warranty Policy and Legal Notice.