Shipping Policy

At Charg-R, we aim to get your order on its way as quickly as possible. Please find our shipping, delivery and dispatch information below.

UK & Northern Ireland Delivery

We offer FREE standard delivery on all orders within the United Kingdom and Northern Ireland, with no minimum order value.

Our standard UK delivery time is typically 2–3 working days.

Orders placed before 2:00pm on a working day are normally dispatched the same working day. Orders placed after 2:00pm, or on Saturdays, Sundays or bank/public holidays, will normally be dispatched on the next working day.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather, public holidays or unusually busy periods.

Isle of Man, Islands & Remote UK Locations

Free standard delivery is generally available to the Isle of Man and other eligible UK island or remote destinations.

Please be aware that deliveries to islands, the Scottish Highlands and other remote locations may take longer than our normal 2–3 working day delivery estimate.

Where any additional delivery charge applies, this will be displayed before completing your order.

Republic of Ireland

Orders to the Republic of Ireland are normally shipped using An Post or another suitable delivery partner.

Available delivery services, rates and any applicable charges will be displayed at checkout.

International Delivery

Charg-R ships internationally to a range of destinations.

Our typical estimated international delivery times are:

• Europe: 3–5 working days

• USA & Canada: 5–8 working days

• Other international destinations: Delivery times vary depending on the destination and service available.

International shipping charges are calculated based on the destination and available shipping service and will be displayed at checkout before payment.

If your country is not currently available as a shipping destination at checkout, please contact us at support@charg-r.com. We may be able to provide a bespoke shipping quotation.

We generally use DPD for European deliveries, with various trusted international carriers used for other destinations depending on the country and service available.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import VAT, taxes, clearance fees or other charges imposed by the destination country.

Where these charges have not been collected by Charg-R as part of your purchase, the customer is responsible for any applicable duties, taxes, customs charges or clearance fees imposed by the destination country or relevant authorities.

Charg-R cannot guarantee the amount of these charges, as customs and taxation requirements vary between countries and may change.

We recommend checking your country's applicable import and customs requirements before placing an international order.

Tracking Your Order

Tracking is provided with all Charg-R orders.

Once your order has been dispatched, tracking information will be provided electronically using the contact details supplied with your order.

We use Royal Mail and An Post for many UK and Ireland deliveries, DPD for many European deliveries, and various trusted carriers for other international destinations.

The carrier used may vary depending on your delivery location, parcel size and the delivery service available.

Delayed or Missing Deliveries

Delivery times shown on our website are estimates. Although the vast majority of orders arrive within the expected timeframe, occasional courier delays can occur.

If your order has not arrived by the estimated delivery date, we recommend first checking the tracking information provided and, where appropriate, contacting the carrier directly using your tracking number for the latest delivery information.

If your parcel remains undelivered, please contact support@charg-r.com within 3 days after the end of the original estimated delivery period so that we can investigate the delivery.

Where necessary, Charg-R will work with the relevant delivery provider to investigate parcels that are confirmed as lost, incorrectly delivered or otherwise affected by a delivery issue.

Nothing in this policy affects your statutory consumer rights.

Incorrect or Incomplete Delivery Addresses

Customers are responsible for ensuring that the delivery address and contact information supplied when placing an order are complete and accurate.

If an order cannot be delivered or is returned to Charg-R because an incorrect or incomplete address was supplied by the customer, the customer may be required to pay the applicable shipping cost before the order can be dispatched again.

Please contact us as soon as possible if you notice an error in your delivery details. We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment process.

Unclaimed, Refused or Returned-to-Sender Parcels

If a parcel is returned to Charg-R because it was refused, not collected, or delivery could not be completed for a reason attributable to the customer, the customer may be required to pay the applicable shipping cost before the order is dispatched again.

We will not charge the customer for redelivery where the return was caused by an error by Charg-R or our appointed delivery provider.

Pre-Orders

From time to time, Charg-R may offer products for pre-order before they are available for immediate dispatch.

Where a product is sold as a pre-order, this will be clearly identified on the relevant product page along with the expected or estimated dispatch date where available.

Any pre-order dispatch date provided is an estimate and may change due to manufacturing, transportation, customs or other circumstances outside our reasonable control.

If there is a significant change to the expected availability or dispatch date of a pre-ordered product, we will provide an update using the contact details associated with the order.

Where an order contains both in-stock and pre-order products, the dispatch arrangements shown at checkout or on the relevant product page will apply.

Delivery Estimates

All delivery times stated in this policy are estimates unless we expressly agree a specific delivery date with you.

Working days exclude Saturdays, Sundays and applicable public/bank holidays.

During particularly busy periods, including Christmas, Black Friday, promotional events or major product launches, dispatch and delivery may take slightly longer than usual.

Returns & Warranty

Shipping arrangements for product returns, exchanges and warranty claims are covered separately under our Returns Policy and Warranty Policy.

Contact Us

For questions relating to an order, delivery or shipping destination, please contact:

Charg-R Ltd
Email: support@charg-r.com

Please include your order number when contacting us about an existing order.